Important update

Important update

The health and safety of all our employees is paramount, with this in mind HomeStart is making every effort to reduce the impact of novel coronavirus (COVID-19) within our community.

We have been closely monitoring Coronavirus (COVID-19) and understand that many South Australians have been affected either directly or indirectly by COVID-19.

We also understand that each case can impact individuals, in different ways, and our long held practices are designed to provide financial assistance to those during difficult times. If you are experiencing financial difficulty as a result of COVID – 19 or anticipate you will soon need assistance, please contact us on 1300 636 878 to discuss your personal situation.


 

Frequently asked questions:

I am worried I won’t be able to keep up my repayments – How can HomeStart help me?

If you have lost your job or suffered loss of income as a result of COVID-19, you can request a reduction in your home loan repayments, or a deferral of repayments for up to 3 months. At the end of that time we will contact you to determine if those arrangements need to be extended for a further 3 months.
 
In addition, HomeStart will provide additional support as follows:
  • Any fees for accessing available funds via redraw, either online or by contacting HomeStart Finance, will be waived.
  • We will cease all annual CPI indexation of loan repayments for the next 12 months
  • We have reduced our 1 and 2 year Fixed Rates
    • 1 year at 3.29%
    • 2 year at 3.49%
    • 3 year at 3.59%
We have programs in place to help to try and ease some financial stress on you our customers. So, if you’re experiencing financial difficulty or have a concern that you wish to discuss, feel free to contact us as soon as possible to discuss how we can support you.

Our team will assess your specific situation and may be able to assist you by offering repayment holidays where your usual loan repayments are postponed for an agreed period.


I have called HomeStart and left a message, what happens now?

Thank you for getting in touch, we’re very sorry about the delays at the moment, we’re experiencing a high volume of calls and messages.

During this time and due to current circumstances there may be a delay of up to 1-2 business days for our response however rest assured that we will respond as soon as we can.


I am experiencing financial difficulty, what should I do?

We understand your concerns during these trying times. We’re working hard to support our customer during this period of uncertainty and understand some customers are now experiencing significant challenges. Our support will continue to evolve as the COVID-19 situation does, so that we’re continually offering support that meets our customer’s needs. Right now, we’re working hard to formulate support measures to assist our loan customers which we’re hoping to share in the coming week.

Our website is constantly being updated to keep everyone informed as more information becomes available.

If you are experiencing financial difficulty and are unsure if you will be able to meet your repayment obligations, our Customer Assist Team may be able to help. They are available on 8203 4081 Monday to Friday 8am – 5pm. Please keep in mind they are only available during this time and due to current circumstances there is a delay of  up to 1-2 business days before they can respond should you be required to leave a message for a call back or email directly.

Based on the wait time, we assure you that we will respond as soon as we can.
 

I have an upcoming appointment, what should I do?

Customer appointments will now be completed over the phone or through Skype for Business and you will not be required to attend any of our offices.

Please read all important information that is sent to you regarding your upcoming appointment, including the required documentation that needs to be returned before your appointment can take place.

If any customers are unwell or you haven’t returned your documentation in time and need to change your appointment, please call 1300 636 878 and we will reschedule it for you.


How can we help prevent the spread of coronavirus?

Practising good hand and sneeze/cough hygiene is the best defence against most viruses.

You should:
  • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • and if unwell, avoid contact with others (stay more than 1.5 metres from people). If you have any questions about coronavirus disease, you are encouraged to contact the National Coronavirus Health Information Line on 1800 020 080.
Further information on COVID-19 is also available at the Department of Health website.

If you are experiencing financial difficulty or have a concern that you wish to discuss, contact us at your earliest convenience. You can read more about our financial hardship support here.